This Privacy Policy explains how Kabootr("Kabootr", "we", "us", or "our") collects, uses, shares, and protects personal information when you visit kabootr.in, use our mobile application, or otherwise interact with our services (collectively, the "Service"). By using the Service, you acknowledge this Privacy Policy.
1. Information we collect
We may collect the following categories of information:
- Account and contact details: name, mobile number, email address, and delivery addresses you provide when registering, joining a waitlist, or placing orders.
- Order and transaction data: items ordered, shop selected, order notes, payment method, transaction amounts, wallet balance activity, and support communications.
- Location information: approximate or precise location when you grant permission, used to show nearby shops, assign deliveries, and provide live tracking.
- Device and usage data: device type, operating system, app version, IP address, log files, crash reports, and interactions with features such as search and notifications.
- Communications: records of calls or messages initiated through the app where such features are enabled, and correspondence with our support team.
Some information may be collected automatically through cookies, SDKs, and similar technologies on our website or app, as described in Section 8.
2. How we use your information
We use personal information to:
- Provide, operate, and improve the Service, including order placement and delivery.
- Process payments, wallet top-ups, refunds, and fraud prevention checks.
- Connect you with partner shops and delivery partners and share fulfilment details needed to complete orders.
- Send transactional messages such as order updates, OTPs, and service announcements.
- Respond to enquiries, complaints, and customer support requests.
- Analyse usage trends, debug issues, and develop new features.
- Comply with legal obligations and enforce our Terms & Conditions.
- Send marketing communications where permitted by law and your preferences; you may opt out at any time.
3. Legal bases for processing
Depending on context, we process personal information based on one or more of the following: your consent; performance of a contract with you; compliance with legal obligations; and our legitimate interests in operating, securing, and improving the Service, provided those interests are not overridden by your rights.
4. How we share information
We may share personal information with:
- Partner shops to accept, prepare, and hand off your orders.
- Delivery partners to pick up and deliver orders, including name, contact number, delivery address, and tracking data as needed.
- Payment processors and banks to handle UPI, wallet, and other payment transactions.
- Technology and analytics providers who host infrastructure, send notifications, measure performance, or help us prevent fraud, under contractual safeguards.
- Authorities or other parties when required by law, court order, or to protect rights, safety, and security.
- Business transfers in connection with a merger, acquisition, or sale of assets, subject to appropriate notice where required.
We do not sell your personal information.
5. Data retention
We retain personal information for as long as necessary to provide the Service, meet legal and accounting requirements, resolve disputes, and enforce agreements. Retention periods may vary by data type—for example, transaction records may be kept longer than marketing preferences. When data is no longer required, we delete or anonymise it in accordance with our internal policies and applicable law.
6. Security
We implement reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, loss, misuse, or alteration. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
7. Your rights and choices
Subject to applicable law, including the Digital Personal Data Protection Act, 2023 (DPDPA) where it applies, you may have the right to:
- Access and obtain a copy of personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request erasure of personal information in certain circumstances.
- Withdraw consent where processing is consent-based.
- Nominate another individual to exercise your rights in the event of death or incapacity.
- Lodge a complaint with the relevant data protection authority.
To exercise these rights, contact us using the details in Section 11. We may need to verify your identity before responding. You can also manage notification and location permissions through your device or app settings.
8. Cookies and similar technologies
Our website may use cookies and similar technologies to remember preferences, measure traffic, and improve performance. You can control cookies through your browser settings. Disabling cookies may affect certain site functionality. Our mobile app may use local storage and analytics SDKs for similar purposes.
9. Children's privacy
The Service is not directed to individuals under 18 years of age, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can take appropriate steps to delete it.
10. International transfers
We primarily process and store data in India. If personal information is transferred outside India—for example, to cloud service providers—we take steps required under applicable law to ensure appropriate safeguards are in place.
11. Contact and grievance redressal
For privacy-related questions, requests, or complaints, contact us at:
- Email: contact@kabootr.in
- Phone: 8750-8000-99
We will acknowledge and endeavour to resolve grievances within timelines prescribed under applicable Indian law, including the DPDPA where applicable.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when it was last revised. Material changes will be posted on this page and, where appropriate, notified through the app or other reasonable means.
Document version date: 6 July 2026.